panasonic tx-24js350e

I bought this panasonic tx-24js350e tv in Italy, and I live in Italy; In the first installation of the tv, I put the country Italy, and the Italian nationality, then I choose the tuner and I put the satellite one, on hotbird 13.2: it searches for the channels, but in the saving phase it does not put them in the order of the Italian lcn, but confusingly, how can i solve, panasonic customer service, gave me a suggestion, but in the process of implementation, some things are not feasible, i apologize for my english
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