DP-UB820EB 4K Player and attaching a USB Drive

As I failed to get this player to access a hard drive attached to my laptop to play files, I purchased a 4TB HDD to enable the player to playback 4k files.
I have backed up half a dozen files to the newly purchased drive and according to the player there are no files.
This is what I'm greeted with.


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    Had a live chat with Jorja at Panasonic.
    It looks like the machine has to be returned to Amazon for replacement.
    That is unless someone can offer any suggestions here?
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