TV guide not loading

I have a Panasonic dvd blu ray recorder. It’s been fine until yesterday where the guideplus doesn’t load. The screen goes black before going back to the tv channel.
live left unplugged overnight, reset to factory setting, trued tuning with the aerial out before plugging back in and no change.
when I update channels I get the guide to work once.
if I reset to shipping conditions I got the guide for about 5 minutes. 
The clock and date is set correct.

I’ve contacted Panasonic who have passed my case on but wondered if anyone had encountered this?
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